New patients

Name: Helix House Orthodontics
Telephone: 01159 017 800

It’s natural to wonder what to expect from your orthodontic treatment journey. If you are new to orthodontic treatment, we want you to feel informed about the entire process from start to finish. Here is what you can expect as a new patient.

A warm greeting

From the moment you arrive, you’ll be greeted with a warm welcome from our lovely reception team, who are here to make sure you feel right at home. Our spacious lounge is designed with your comfort in mind – whether you’d like to relax on our cosy sofas, connect to the Wi-Fi, or settle at a table to catch up on a bit of work.

While you’re here, feel free to enjoy a freshly brewed coffee or a comforting pot of tea, served with a smile by our team. We also offer both still and sparkling water if you’d prefer something light and refreshing.

A free consultation

Your first consultation with us will last around 30 minutes, giving us plenty of time to make sure everything feels relaxed, unhurried, and centred around you. We’re here to listen, answer any questions you may have, and help you feel confident and well-informed about your options – all in a calm and friendly setting.

The appointment will be with one of our lovely Treatment Coordinators, who will guide you through each step. We’ll take a digital scan of your teeth and chat through the treatment options that could help you achieve the smile you’re looking for.

Flexible payment options

We believe in being open and honest from the very start – so there are no hidden charges and no unexpected extras at our practice. We’ll talk you through all your treatment options, along with the full costs, so you can feel confident and fully informed every step of the way.

We also understand that cost can sometimes feel like a hurdle, which is why we’re happy to offer a range of flexible payment options to help make things more manageable.

Whether you’re paying upfront or choosing one of our finance plans, we’ll make sure everything is simple, clear, and tailored to suit you.

What’s included in your treatment quote:

All x-rays, scans and photographs needed throughout your treatment
All appliances, aligners and retainers
Regular adjustments and reviews
Advice and support on oral hygiene, appliance care and diet
One full year of supervision after your brace is removed
Any extra (reasonable) emergency visits
All lab costs

No surprises – just personalised care from a team who wants the very best for your smile.

Decision time

We know that taking the first step towards orthodontic treatment can feel like a big decision – and that’s completely normal. But if you’ve been thinking about it, why not take that first, easy step and have a chat with us? Give us a call to book your free, no-obligation consultation with one of our friendly Treatment Coordinators. We’re here to help, answer your questions, and guide you at your own pace – no pressure at all.

BOOK A free CONSULTATION